The proper licenses, insurance, and credentials. Provide assurance for our customers and our company.
The right tools to do the job. We do not purchase a lower-cost variety of tools. We noticed early on, that lower-cost tools end up with decreased results, longevity, and time management.
Must be organized. Using our professional Customer Relationship Management system, to remain organized from the first contact to the last time we spoke to you.
Quality reviews. We like to leave every project with a 5-star review. Allowing the past, current, and future customers to see the progress of our company or allowing a new customer to help better their decision, with proceeding with a new project.
Communication is a priority. No one would like to be under the assumption of the unknown. We provide respectful communication and a 24 hours response to any and all communications for our customers.
Compatible materials. Using compatible materials that allow the brick, stone, or block to last long and bond correctly. Using the wrong mortar type for a specific masonry unit will result in decreased longevity of a project.
Always be learning. At K.B. Masonry LLC, behind the scenes, we are always learning and staying current with the latest masonry, real estate, sales, and finance news, to maximize the output to our customers, and to provide quality service and proper masonry work.
Accountability. Before, during, and after our projects, we like to communicate with our customers to provide long-lasting relationships. This allows us to ask questions, provide assurance, and provide notifications to help better our service and your experience. Also, maintaining the customer’s assurance that they feel as comfortable with the final result as we do.
The goal is to exceed expectations. Going into every project by doing the best we possibly can to provide results, that match or even exceeds the expectations of a customer.
The knowledge, skill, and expertise of masonry. Some may be able to provide a good service and lack the masonry quality. Some may be able to provide good quality masonry and lack good service. we MUST HAVE both.

This is K.B. Masonry LLC’s top 10 must-haves of our company. This can help better your decision when choosing a masonry company for your brick, stone, or block installation or repair.